‎17-09-2020 waiting 6 hours while the battery drains completely defeats the idea of having a monitor rendering it useless. Switch the camera to OFF, whilst still holding the 'Link button'. 10h48 Thank you for contacting the BT Baby Monitor Helpdesk. Welcome to the COmmunity and thanks for taking the time to post. The camera has now reset to factory settings, wait a couple of minutes for it to restart. If the problem remains, please reset the camera by switching this off (using the switch on the side), press and hold the Link button, then switch the monitor back on. Just says "firmware update failed try again". ", on Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Setting up. I'm really sorry the firmware update is failing on your BT Smart Baby monitor, I've highlighted your thread to the devices team to make them aware but I would also recommend that you get in touch with the helpdesk for assistance with this. on Please confirm. Have a new one now and touch wood so far it seems ok! Don’t be fobbed off by retailers who encourage you to go to manufacturers in the first six months. 20h24. Well I followed the below and it worked. Shows blue light when charging and a green light all the time. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. ‎30-01-2020 21h25, Having exactly the same issue here, any advice greatly appreciated, on ‎17-09-2020 we are having exactly the same issue. ‎26-02-2020 S9 AND S10. 13h44. Wait for around 20 seconds until you hear a loud beep, then release the 'Link button'. Baby monitor 6000 parent unit has stopped working, Re: Baby monitor 6000 parent unit has stopped working, Announcements, Guides & Community Updates, your rights to make a claim and get your money back lie with the retailer. on ‎04-10-2019 I have deleted the camera and re added it, 4 times. Hi @Roblaff and @Luke_jeyes welcome to the community and thanks for posting. 2. It’s a lot of moneys worth to stop working after 4 months. We shall see. ‎17-09-2020 I have tried the update from two phones,  both android and samsungs. I have the same problem. We are sorry to hear that you are experiencing a problem with your BT Smart monitor. * Is your email address the same as the one used for your account? on Won’t turn on. 19h22, Just bought this "smart" camera and after 3 hours of troubleshooting I cant get past upgrading the firmware. 13h28. ‎26-09-2019 * Full contact name and telephone number. Activate the batteries by pulling the plastic tab away from the bottom of the Parent unit. That worked perfectly! I have done all of the above and i can no longer upload my camera at all, this is extremely frustrating, everything was working perfectly well until the firmware update. It connects to my WiFi okay, but in the settings there is no WiFi strength but it has a mac address so before someone says its my WiFi, it isn't. If so, please fully power off the Parent Unit and then try the firmware upgrade again. 10h13. 15h45, Hi, I have owned the monitor less then 4 months and the parent unit has just stopped working. Announcements, Guides & Community Updates, BT smart baby monitor firmware update failing, BT Smart baby monitor showing time 6 hours ahead, Bt smart baby monitor firmware not updating, Hold down the "Link button" on the back of your camera, Whilst still holding the "Link button", switch the camera, Wait for around 20 seconds until you hear a loud beep, then release the 'Link button'. Any ideas? 19h53. ‎04-10-2019 on the Baby unit on or off. If this should fail: 16h18. I think I have factory reset it, hold link and turn off, then turn on whilst still holding link button. Sorry to hear you are having problems with the Smart Baby Monitor. Just for future reference, once the battery fully drained (about 6 hours for mine) it went off and when I plugged in and turned it on just now it worked at normal.. ‎02-10-2020 on Thanks, ‎04-10-2019 BT smart baby monitor firmware update failing, Re: BT smart baby monitor firmware update failing. After about 20-30 seconds, you should hear a long beep. At this point you can release the Link button. Apparently there's a fix link they will send out via email. We have for the third time put our baby down and turned the monitor on for it not to work. Then try adding the camera again (+ symbol on the home page of the App) Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. At this point you can release the Link button. 15h52. I thought I had done a factory reset with the beep and it didn't change anything. on ‎16-09-2020 19h59. Parent unit is not on but does work standalone and arrived paired. 10h20, ‎17-09-2020 20h41. If this still doesn’t work, please try deleting and reinstalling the App. Whilst still holding the "Link button", switch the camera on again. - edited 11h04. This is email I received. The BT logo should flash up momentarily then the Parent Unit should link back to the Baby Unit. Thank you for posting back. on 9h38. You would need to contact the shop where you bought it, but first have a word with the product support team. After about 20-30 seconds, you should hear a long beep. ‎26-02-2020 Any other suggestions before I return it? Unfortunately that did not work, it may have reset the camera but the monitor still has a white screen I can't turn off. It’s a lot of moneys worth to stop working after 4 months. on please can you advise as to what we should do now. Please can you advise of a real solution or let me know how to get a refund for a product that clearly isn’t fit for purpose, which is especially worrying given the importance of its purpose... on https://www.which.co.uk/consumer-rights/l/faulty-goods. 16h45. Its very simple and cheap to code 1 error code for anything. 0h41, had the same problem, hold down power and menu and it should come back on if it still has some charge, on on on 16h15 ‎30-01-2020 Remember, it’s down to you – you have the right to pursue a faulty goods claim with the retailer rather than a warranty or guarantee claim with the manufacturer. I'm sorry that hasn't worked. If you don’t have Video, then try to pair a camera again, try the instructions below which include to rebooting the monitor by pressing and holding down the POWER button on the Parent Unit for 10 seconds. Shows blue light when charging and a green light all the time. on ‎04-10-2019 Won’t turn on. Hi, I have owned the monitor less then 4 months and the parent unit has just stopped working. ‎26-02-2020 I would have expected the shop to arrange repair, refund, or replacement, even if it has to replace both parts. If your product develops a fault, your rights to make a claim and get your money back lie with the retailer who you purchased the product from. 19h27. I cannot see how this customer to customer forum can help with this, you will have to seek advice elsewhere, but I think the retailer has it wrong. - edited on They have said because I didn’t choose the replacement cover at another £100 cost they won’t replace it. Announcements, Guides & Community Updates. I will call them today I guess as the other option is to get a replacement but I feel this would be futile  as I would put a good bet on the same would happen. I know its only 2 reports but its highly likely its the connection to where the firmware update is hosted is failing(or the servers simply off and hasn't been restarted) but the software doesn't show where the issue fails which is a poor design in this day an age, its very easy to code an error to a failure point. 16h10. ‎26-09-2019 Thank you so much Sarah. For Smart Home Cam: Hold down the "Link button" on the back of your camera. 9h10. Plug one of the power adapter cables into the socket marked on the back of the Parent unit charger and plug the other end into the mains power wall socket and switch the power on. The camera has now reset to factory settings, wait a couple of minutes for it to restart. I do not feel that the suggestion below is a solution. Thanks tho! ‎04-10-2019 19h56, on on on 14h25. Thank you! 16h22. The camera itself is working as I am getting the feed if I log in on my phone.. Is there a way of resetting the monitor itself? I'm happy you were able to get the baby monitor back working again, on So I assume it just froze on start up originally and then there was know way of doing a hard reset on the monitor so its just a case of waiting it out. After 8 weeks of fighting they finally replaced it after they tested it and yes it was faulty! ‎04-10-2019 Thank you for posting back, thats good to know and will help anyone else that comes across this thread that was facing the same issue. I can only see the green light of the charge on !!!

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