all items including bonus showing in stockI will never buy from YSL again and I discourage anyone to order from them.You are held hostage since you can't request them to cancel your order, you have to return items first. I placed a large order on 24th July for £107 for items I needed and I should have received a free bag with samples which I did not get. Arrives on time, with samples and nice box. At this time my order was still processing. How ridiculous is this? all items including bonus showing in stockI will never buy from YSL again and I discourage anyone to order from them.You are held hostage since you can't request them to cancel your order, you have to return items first. They do not care about their customers at all. It wasn't sincere, due to the fault being on their behalf, nor was it helpful. At the end, I asked them for refund but they said the item should at first arrive then I can return it, so it means they don’t wanna give my money back. No one ever taken any action. Everything seemed going smoothly, but then after some while I realized that I still haven't received my order. ysl beauty rewards club.
The representative told me I couldn’t change my shipping order but I could change it through ups once my order had shipped. Write a review Write a review Reviews 4 Write a review. Needless to say it didn't turn up before the weekend.Contacted them the following Tuesday after it still hadn't arrived.Got an email Friday evening(!) Refund my money if you can’t ship the order. contacted customer service more than 5times. Do not trust this site! I am disgusted that I did not get the gift and as a new customer I think as due to an alleged not putting in a code that as a gesture of goodwill and to keep me as a customer they would send me the gift.I certainly won’t be ordering from YSL again as I feel it is an excuse to entice people to spend money then they make excuses not to send the advertised free gift.Don’t be taken in by enticements to spend money. - sorry it is not my fault at all ).I have received the wrong item.
After that, they asked me to send them photos and all the documents ???? It was very disappointing xx, This is the first time that I receive order that missing item. Everything that could went wrong with my YSL order. The slim lipstick has a small appearance, is easy to carry, and can be painted to improve the skin color. Customer service chat is B I T C H I N G, scam. Total scam! Luckily I have this guide that Gaby from whatsgabycooking.com put together to guide me through. There should be clearer information on the site that they're having massive delays but as of right now they don't give you any timeframe to work with so you can't plan anything. Not to mention it took forever to get a hold of live person. Do not recommend YSL beauty online- Bad customer service. What in the F is atually wrong with you guys. The representative told me I couldn’t change my shipping order but I could change it through ups once my order had shipped. I was VERY wrong. I do not recommend using the YSL beauty website to order. yves saint laurent saint laurent self self 06 self 05 self 04 self 03 self 02 self 01 self store locator find a store ... you also have the right to object, for a legitimate purpose, or withdraw your consent to the processing of your personal data. On 5/18 I get an email saying my order was cancelled. Never again! I thought they was a big design name and this would never happen . Eau De Toilette Spray 2-Ounces. Horrible customer service she even yell at me don’t ever buy from here. I checked my online account and noticed that the price of parfume I purchased was significantly increased. DO NOT EVER THINK ABOUT BUYING ANYTHING FROM THEM!!! I only order foundation, but it arrives promptly with free samples in a robust box.FREE SHIPPING, so its cheaper than ordering online for delivery from Boots etc.
I’d have to place another order, then contact customer service again to see if I can get the promo applied retroactively. Do not use the website! What in the F is atually wrong with you guys. Terrible terrible service online, they sent the wrong product and have no returns procedure apart from asking the customer to return the wrong item as their own cost, no suggestion that they should provide the right item or acknowledge something that was completely their mistake. This was ordered early May and it’s a headache to receive the order. I asked my bank to step in to cancel my transaction. To top it off the email i was given to put my complaint through on, no one ever replied.
I've contacted my bank and they are going to reverse the charge. I contacted Margret at YSL Beauty UK Customer Services who told me to place my order without a code & contact them as soon as I had done this so they could then provide me with the discount from their end. After finally reaching a representative she told me my order was cancelled because I had used two promo code 1. When I was placing my order, nowhere did it say that I couldn’t apply two promo codes.
Filter by: Filter by: Chloe Hilton 10 reviews. I emailed them so many times for the past 2 days, and I still didn't get any reply! Many fake Saint Laurent bags have a metal label with the words “Yves Saint Laurent” or a leather label with the words “Genuine Leather” on the outside. I was VERY wrong.
The code “happy” for the site wide sale they were having of 20% off and free shipping over $50. I hate writing negative reviews especially given the current crisis but YSL Beauty has done a horrible job. Still, after a week no money for postage received. However, when she opened it on her birthday, the bottle was engraved 'MUM'. When I contacted customer service the assistant was adamant that I did not qualify for the gift as I did not put in a code. I called they assure me they got it right and they were rude as hell. They categorically refused to cancel the PayPal transaction, still blaming me and making me to sort the mess they have made.
It's now the fourth week and while I've received a tracking number (on 6/30), said number hasn't updated beyond "a label has been printed", late on 6/30. When I ask to be colour match she took a set of brushes from a drawer in absolutely disgusting conditions,what for I ask her to please to make sure the brush she uses with me was clean, as I have very sensitive skin, very rude and aggressive she mentions that all the brushes were clean, when I can clearly see rest of makeup on them.I felt very intimidated by her behaviour, and how aggressive she was applying foundation on me. What guideline??? Original YSL bags have no additional label with the lettering mentioned on the outside. YSL Customer Service- you have to think more about your customers rather than being glued to your rules and please do not be arrogant to your customers! Unfortunately, one of my items ordered and paid for, was not received.
Stay Away! !They only keep good reviews and ignore honest reviews if it is not a good review. I ordered a 3pcs gift set cologn on may 28th, and they send me a fake shipping tracking number which means they have only the shipping label but thay haven’t shipped it yet( it means they didn’t bring the item to post career center). © 2020 Trustpilot, Inc. All rights reserved. © 2020 Trustpilot, Inc. All rights reserved. They print there own label, in my case they print one weighing 5LB, but package only weight few oz. Appalling service, communication and timeliness.Placed an order early on a Wednesday afternoon, paid £6.50 extra for next day delivery. Also, the order over $100 did not qualify for a gift as YSL decided to ship the >$100 order in two separate shipments each valued under $100. Their Customer Service does not match the luxury brand at all. upload a selfie or turn on your camera, & experience ysl beauty wherever you are. You would be better of going to another retailer selling YSL. After placing my order on May 8 I contacted their customer service department only to have to wait 3 hours on 5/17 for someone to answer. Their answer was like: They can't and I have to respect their rules.
Stay Away! On 5/18 I get an email saying my order was cancelled. Not to mention it took forever to get a hold of live person. The key is that it lasts a very long time, and it doesn't fade in a day.
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