The buffets were generally the quicker option, but the food was not quite as good as it was at the actual restaurants. Joining Legendary was the BEST decision I ever made. This resort offered a very good perspective of the Dominican culture, since all of the locals were so friendly and went out of their way to get the customers involved in activities. Nothing seemed to be watered down, which is always a plus since many all-inclusive resorts seem to do this. We are extremely glad to know that you had a great time. It was thrilling to hear that you enjoyed all that our property has to offer to Rock Stars like you, and we’re equally glad that you enjoyed the service provided by our staff members, specially Julio. Our content is free because we may earn a commission if you purchase products after clicking ads on our website. Additionally, at that time the rep's asked us if we would like to upgrade. Rock On!“This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Thank you for your kind review, MichaelMalina! 33rd St. Suite 403, Doral, FL 33122Email this Business, Need to file a complaint? BBB reports on known marketplace practices. In the contract they are responsible for set you up with RCI but they never does even if you asked then to do it several times. This is where the magic happens. !“This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”, This is the version of our website addressed to speakers of English in the United States. There was always something to do at this resort, and the locals did a great job of creating a positive customer experience along with a fun-loving view of the Dominican culture.All in all, I had a great experience at the Hard Rock in Punta Cana. Prepare for your future vacation by paying the remaining balance of your Legendary membership and receive a 15% DISCOUNT on this payment. When we did tip the employees, they were extremely appreciative. Read more. Our stage is ready to receive you once again at this Paradise. There is something for everyone - whether you like to relax or party – and I would love to go back if I have the chance in the future. In the past, the majority of all-inclusive resorts I have stayed at have poor customer service because there is little incentive for employees to go above and beyond when they are not expecting a tip. At night, there were always events at clubs around the resort that included dancing performances from the locals or games, such as limbo contests, and they would always go out of their way to encourage the customers to participate. Rock On. Some advertisers may pay us for this ad to appear on our website or provide us with a referral fee. At that time we upgraded our contract, rolling the old balance that we were told was wired back to us, into the upgraded contract and enjoyed our vacation. We are glad to know you received a great service from our staff specially from Elim and Julio. There were buffets each day around the resort, and a large selection of restaurants that you could go to for dinner. Turn luxury on its ear, and take a spin with legendary. It has been one year since my first attempt to resolve a financial situation with Legendary, to no avail! HARD ROCK HOTEL VALLARTA. For more information about PissedConsumer check out our At that time we told the reps that we would NOT upgrade until the money owed to us from the first contract was refunded back into our account. Thank you very much for your recent visit and for the outstanding review, Joseph S!! Resort Credits now can be used for anything with no limits. What do you think? Your comments are much appreciated, VHodson! Wow, thanks for the fabulous review about your visit to our hotel, loism497 ! Hard Rock Hotel & Casino Punta Cana Features. I stayed at the Hard Rock Hotel in Punta Cana over the 2017-2018 New Year’s holiday. In June My husband and I visited Punta Cana, bring a party of 8 people to the resort. Welcome to the land of plenty and the home of legends, The All Inclusive Collection’s Legendary Members Club. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Immediately, I have contacted Legendary and have complied with their requests of bank statements and other bank information necessary to process the refund. We bought one vacation package and after reviewing at home without pressure and comparing vs Expedia, you’ll find out doesn’t worth it. BBB is here to help. We are absolutely happy to read you enjoyed our service, restaurants, rooms, and entertainment, we are truly grateful for your compliments! The hotel is nice, people really friendly. This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. The food was good for the most part, but nothing too special. Great way to spend the day. Taxes and fees that are shown are estimates only. Legendary Club reviews: I am ready to press charges against Legendary Club for false and misleading business transactions. Rock On!“This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”. It was supposed to be 1 free when we paid 50% of the membership and 2 when it was paid off. I work as a travel agent and wouldn't hesitate to recommend this hotel to my customers. Don't give them any of your money. Where service intersects with style and comes out rocking an attitude. Be the first to review! Muy only advice is to DON’T spend time with the breakfast they offer you stating that after that you will get cuppons to visit dolphins or do other activities. One employee, whose name I cannot remember, would always lead the pool activities in the daytime. The hotel is amazing and really has the wow factor, everything from the lovely rooms, the great choice of restaurants with fab food and the service all the way from check in to check out and all in between was just fantastic. I was really lucky to have stayed at the Hard Rock Punta Cana back in December. We have two kids and this package charges kids separately when in Expedia I found no additional charge. BBB Business Profiles are subject to change at any time. What happened? At that time we spend hours attempting to rectify the reimbursement situation and compensated from Legendary for the use of our money over the 10 months which they used it. I was told that if I paid off the $10,000.00 balance I would get two free weeks to use at anytime during the year. What is your customer experience with Legendary Club? The Dominicans must love to party; the locals were constantly hosting dancing events at night and drawing a crowd. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. The incentive pitch turned out to be false and misleading and a financial nightmare for my husband and I. HARD ROCK HOTEL CANCUN. Legendary Club was first mentioned on PissedConsumer on Aug 23, 2014 and since then this brand received 1 review. more. During my time at the Hard Rock, I was able to get a very good grasp on the overall customer service and employee culture. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. At this time, it is obvious that Legendary has used us for financial gain and are continuing to giving us the run-around. There was an Italian, Mexican, Asian, Brazilian steakhouse, seafood, and even pizza place. I have just researched Legal Counsel in Punta Cana and will be reaching out to them to proceed with legal action against Legendary. BBB remains operational and focused on serving our business community and our consumers throughout this crisis. Do you have something to say about Legendary Club? The customer service was very impressive, especially considering tips were discouraged. Legendary offers an unequaled variety of peerless destinations on Mexico and the Caribbean that will take you to discover places beyond memorable. We have already used it. Review #525207 is a subjective opinion of poster. There are no contacts for Legendary Club yet. Blog article. Above anything we are delighted of your kind words for our Hard Rockers; on behalf of our entire Hard Rock Family, we greatly appreciate your comments and are delighted that you had an exceptional experience with us! Legendary Preferred Destinations. BBB remains operational and focused on serving our business community. Travel Club. BBB Business Profiles may not be reproduced for sales or promotional purposes. The sales rep will tell you lies. Therefore, voiding the new contract which included that payback. We look forward to welcoming you back to our Hard Rock Hotel again very soon!! If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Not surprisingly, I never heard from the customer service manager and still have not received the resort credits I paid for. See BBB rating, reviews, complaints, & more. Today I received yet another email stating that additional papers are needed to process the refund. Travel Club in Doral, FL. Rock On!“This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”. Review tags are currently only available for English language reviews. The service and staff is very helpful and the resort is very family friendly! We hope you have the opportunity to come back again. We can’t wait to welcome you back to this Paradise! Thank you for deciding to stay with us during this vacation trip! All of the workers were locals who just seemed happy to be there. BBB remains operational and focused on serving our business community. If you wish that your prior post be removed, submit a notarized letter. BBB Serving Southeast Florida & the Caribbean. Review collected in partnership with Hard Rock Hotels & Casinos. Is a nightmare spending half day in a sales office, hearing sales reps trying to sell vacation in their hotel chain or using RCI (a time share company) weeks instead. Thank You for Your Reply! I do ask if anyone has experienced similar financial difficulty with Legendary to please contact me. 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