and trade-in questions answered, Text SMSCARE to 62913 to receive Select your product By continuing to browse or use this site, you are agreeing to our use of cookies. Check defrost heater and thermal fuse for continuity. I defrost the ref and went okay. Thanks in advance for any assistance!! Top fridge still working. We thought maybe it was due to the freezer not being used for a number of days, but we have no idea. selection. Not sure if needs main control board but cannot think of anything else? For Software or firmware questions, we suggest the following: For product performance questions, we suggest the following: Email as a contact option was discontinued as of April 3rd, 2019. Hi, I have a Samsung RF26HFENDSR, the fridge portion says 3 degrees cel but it’s still warm inside . if yes, then its not draining properly and some moisture evaporates and turns into the ice. What does it mean when it clicks and red light turns on. . John, did you ever figure this out? Are these the lines you are referring to? It says: condensation is the issue #1 , due to clogged drain line. If it’s running but not cooling, its either sealed system issue and compressor failed. But it only last a couple days. Freezer is working fine! After that check if you have standing water at the bottom. I replaced the compressor overload protector but it didn’t make a difference. I’ll write back when install is complete. If there is no cold in both compartments, then make sure compressor is running. I bought a set of wireless thermometers that I can read from the outside of the fridge. cycle to correct the issue. About every 3 minutes I hear a “click” like something is attempting to turn on. It is getting water to ice maker just not getting cold enough to make ice. Use magnet to simulate closed door. Please share your ZIP Code to find a nearby Best Buy to try out your next phone. Any pointers would be greatly appreciated! I’m encountering problems lately. But, I am asuming it is the fan. After a couple of seconds, the evaporator fan should start spinning. Standing water evaporates and accumulates on the top and then becomes ice and blocking evaporator fan. It will start cooling and freezing. A thermometer inside the Fridge displays between 41 and 48. It could also be because a door has been left open. Took out thermostats and it works. Please share your ZIP Code to find a nearby Best Buy to try out your next phone. Thank you, Eugene. The temperature display is blinking. I have an RFG237AARS and the freezer has started intermittently being warmer than it should be. Refrigerator and Freezer temp wrong so not cooling enough, Re: Refrigerator and Freezer temp wrong so not cooling enough. As much as possible I don’t want to call service man bec of the corona virus. Please follow the below troubleshooting steps to check the functionality of your display after a power cut. There are actually 2 identical temperature sensors. if not, then turn the power off or unplug it, remove back panel on the left side where control board is. I know certain things like the compressor are still covered and I'll definitely set up service if that is the case. Hi Eugene, I really appreciate your rapid help. Could this be a start relay issue? The model number is RF28HMEDBSR. Can you see a chunk of ice in the drain hole? Hi. I also have the same issue where my freezer is working fine and my refrigerator isn’t cooling up. live support 24/7*. [])), +((!+[]+(!![])+!![]+!![]+!![]+!![]+!![]+!![]+[])+(!+[]+(!![])+!![])+(!+[]+(!![])+!![]+!![]+!![]+!![]+!![]+!![])+(!+[]-(!![]))+(!+[]+(!![])+!![]+!![])+(+!![])+(!+[]+(!![])+!![]+!![]+!![]+!![])+(!+[]+(!![])+!![]+!![])+(!+[]+(!![])+!![]+!![]+!![]+!![]+!![]))/+((!+[]+(!![])+!![]+!![]+!![]+!![]+!![]+[])+(!+[]+(!![])+!![]+!![]+!![])+(!+[]+(!![])+!![]+!![]+!![]+!![])+(!+[]+(!![])+!![]+!![]+!![]+!![]+!![]+!![])+(!+[]+(!![])+!![]+!![])+(!+[]-(!![]))+(!+[]+(!![])+!![]+!![]+!![]+!![])+(!+[]+(!![])+!![]+!![]+!![])+(!+[]+(!![])+!![]+!![]+!![]+!![]+!! I noticed the evaporator fan was not coming on and decided to order a new one. Thank you Eugene! Did you get yours to work? Hi Mike, just wondering how you are measuring temperature? Our Samsung Model RS22HDHPNSR is on constant Power cycle with “clicking coming from behind the fridge”. Hi I have a samsung side by side fridge freezer model RSA1WTMH the front was getting hot I read it could be the fan that cools the condenser coils I have changed it and also the freezer thermostat both the fan still does run any ideas Regards Dave, Right Dave, this issue usually related with condenser fan. Hi, I have a Samsung French door freezer on bottom. I'm going through the same ow did you, ‎09-03-2020 A Samsung representative at Best Buy can set up a personal demonstration for your next galaxy device. Verified ohm reading on freezer ceiling mounted thermostat. I’ve seen this issue before and after reconnecting, compressor kicked ON right away. Is this a bad compressor start relay? Freezer and Refrigerator are not cooling. Did a forced defrost and now just waiting to see progress. Condensation, moisture, or mold between the refrigerator doors When condensation, moisture, or mold forms between the refrigerator doors or on top of the freezer door, this is caused by high humidity, energy saving by the refrigerator, or incorrect usage. I thawed and got the ice off. Is it ever a Freon leak issue for not cooling? Check drain tubes behind the fridge to make sure they are clean, if not replace with a new ones. Do you have any suggestions? Message and data rates may apply. Hi I have a Samsung RL28FBSI1/XFA fridge that does not want to cool even after I replaced the compressor. Sorry, not control panel. Then turn it ON. I have a RF267ABBP been in storage. No trouble until today. If so, how? I have light brown water collecting in the right hand vegetable drawer of my Samsung French door bottom freezer unit. Cleaned the condenser coil area and this did not fix it. If not, then check the start relay on the compressor. By continuing to browse or use this site, you are agreeing to our use of cookies. Cause dealing with Samsung fridges issues, unfortunately , very tricky. If some of them burnt out, you will have similar symptoms as yours. Had a technician said it was condensor fan motor assembly. Is the part called a Drain Cap Assembly? reading your posts could you advise. The fridge is 9 years old. . Check compressor and compressor start relay. Hello. I hope that works better. are there any hecks and tricks that you could teach me please? It went up to 44.8/41.7. if they are clogged replace them. I’m having a similar problem, refrigerator was warm but freezer and middle drawer were cooling fine. from the menus below and we'll show you where your number is. Fan will not work if door is open. I’ve checked for frost behind the back panel. The fridge part stop working as soon as the Evaporator Fan is packed with ice. Feedback – The compressor relay was replaced and the refrigerator is running. Easy sign-in, Samsung Pay, notifications, and more! I think you read an article above. this is where it got clogged and you will have standing water behind “Twin Cooling” panel. 3. Any suggestions? Is there any chance I could speak to you over the phone? No frost, clear coils. Still can't see the display? A good handyman myself but cannot figure out how to remove the twin cooling panel without breaking it. Same Fridge not cooling issue, 2 years old, RF23J9011SG. I set the Option setting for the freezer at "7" which means that the freezer compartment standard temperature should have been -7F below set temperature of 0F. Any other blinking lights may require a power No ice was found on aluminum fins. After moving the Samsung French door model RF28HMEDBSR/AA the light in the fridge section is out and the display for the fridge temp is not working, it is lite be displays a wrong temp.. Thanks for your help! If both freezer and fridge not cooling, check compressor to make sure it’s running. any help? I have a 6yr old samsung french door refrigerator. See our privacy policy here. try to change drain tubes behind the fridge, seems like drain line is clogged. hi!!! My fridge is not cooling properly, but the freezer is fine. Therefore, one can easily initiate a FORCED DEFROST mode by pressing FREEZER and LIGHTING or ENERGY SAVER and FRIDGE buttons at the same time for 8 seconds. Please take our brief survey. In other words, if you have standing water where the cooling coils are, condensation will go up and eventually become ice and will block the evaporator fan. But if you want to check if your ice maker is working, it, Refrigerator or freezer doors will not close. Freezer works good but the refrigerator part isn’t getting cold enough. Compressor does not go on again to cool the refrigerator contents down. At some point, the display will magically show 0F again even though the freezer is NOT at 0F. Anyone has any idea? Get support from Samsung Experts and Samsung Care Pros Do fan works only when the thermistor sends signal to board? It caused our hot water heater AND refrigerator to go out. My Samsung is not cooling or freezing. You need to fix cause of the problem (which is condensation), but not a consequence (ice build up).

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